Customer Satisfaction Guarantee
We stand behind the quality and craftsmanship of our products and value your pet’s health! Each of our products is designed to ensure quality, and we maintain strict quality control and handling procedures to ensure the freshness and efficacy of our products. Our hope is that your pets will feel the love that goes into creating each of our products and experience a better quality of life because of our mission.
Our satisfaction guarantee is simple:
Our Return, Refund, Credit, and Exchange Policies apply to products purchased directly from Loncomay, either from our website (loncomay.net) or our Amazon Storefront (Loncomay on Amazon). Unfortunately, because we cannot control the actions of other retailers to ensure their compliance with our Quality Control and Handling Guidelines, we cannot extend our Satisfaction Guarantee Policy to purchases from other sellers or retailers who are not authorized to sell Loncomay Products.
If at any time during the first 60 days you are not completely satisfied or happy with your purchase, please contact Loncomay Customer Care and provide your original purchase receipt to receive a full refund, credit, or exchange.
Our policy applies to all unaltered Loncomay products sold to retail consumers in the United States by an authorized Loncomay retailer and excludes sales by unauthorized sellers and promotional items not sold at retail.
